Top1 Privacy Policy

1 Introduction

Top1.ng ("Top1", "we", "us", or "our") takes your privacy seriously. This Privacy Policy explains how we handle personal information collected through our website, mobile platform, and related services when you register, play games, make transactions, or interact with any feature on top1.ng.

This policy applies to all users based in the Philippines. By creating an account or continuing to use Top1.ng, you acknowledge that you have read and understood this policy. If you have any concerns, please reach out to our support team before proceeding.

2 What We Collect

We collect personal information in several ways — directly from you when you register or transact, automatically through your use of the platform, and occasionally from third-party verification services. Here is a breakdown of the types of data we may collect:

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law or with your explicit consent.

3 How We Use Your Data

The personal information we hold is used for specific, legitimate purposes related to operating Top1.ng and serving you as a player. These include:

• Account management — creating and maintaining your player account, verifying your identity, and processing your login and OTP authentication.
• Payment processing — handling deposits and withdrawals in Philippine Peso (₱) through your chosen local payment method, including Philippine online banking and e-wallets.
• Game delivery — enabling access to our full range of games including slots, fish games, eBingo, sports betting, and the game lobby.
• Security and fraud prevention — detecting suspicious activity, preventing unauthorised access, and protecting both your account and our platform.
• Responsible gaming — monitoring usage patterns to identify potential problem gaming behaviour and enforcing account limits or exclusions where appropriate.
• Customer support — responding to your queries, resolving disputes, and improving our service based on your feedback.
• Platform improvement — analysing aggregated, anonymised usage data to improve our features, fix bugs, and optimise the player experience.
• Legal compliance — fulfilling our obligations under applicable Philippine laws and regulations, including record-keeping requirements.

We do not use your personal data for automated decision-making that produces significant legal effects without human oversight.

4 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance — processing is necessary to deliver the services you signed up for under our Terms and Conditions.
• Legal obligation — some processing is required to comply with applicable laws, including anti-money laundering and identity verification requirements.
• Legitimate interests — we process certain data to operate our platform securely, prevent fraud, and improve our services, where these interests do not override your rights.
• Consent — for specific activities such as marketing communications, we will ask for your explicit consent, which you may withdraw at any time.

5 Sharing Your Data

Top1.ng does not sell your personal information to third parties. We may share your data with trusted service providers and partners only where necessary to operate our platform. These include:

• Payment processors — to facilitate deposits and withdrawals via local payment channels in the Philippines.
• Identity verification providers — to complete KYC checks as required for account security and compliance.
• Technology and hosting providers — to maintain the infrastructure that powers Top1.ng securely.
• Customer support tools — to manage and respond to support requests efficiently.
• Regulatory and legal authorities — when required by applicable law, court order, or to protect the rights and safety of Top1.ng and its users.

All third-party service providers are required to handle your data in accordance with applicable privacy standards and to use it only for the purposes for which it was shared.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure, as required by law or legitimate business needs. Specifically:

• Account and transaction records are typically retained for a minimum period as required under applicable Philippine regulations.
• Communication and support records are kept for as long as necessary to resolve disputes or comply with audit requirements.
• Technical and usage logs are retained for a shorter period and are used primarily for security and performance monitoring.

When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you.

7 How We Keep Your Data Secure

Keeping your data safe is a priority for us. Top1.ng implements a range of technical and organisational security measures, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP-based authentication for account logins and sensitive actions.
• Access controls that limit internal staff access to personal data on a need-to-know basis.
• Regular security assessments and monitoring for suspicious activity on the platform.
• Secure server infrastructure with firewall protection and intrusion detection systems.

While we take every reasonable step to protect your data, no online system is completely immune to risk. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

8 Cookies and Tracking

Top1.ng uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, and understand how players use the site. There are a few types of cookies we use:

• Essential cookies — required for basic site functionality such as keeping you logged in during a session.
• Performance cookies — help us understand which parts of the site are most used so we can improve the experience.
• Preference cookies — remember your settings and language preferences so you do not have to re-enter them each visit.

Most browsers allow you to control or delete cookies through your settings. Disabling essential cookies may affect the functionality of certain parts of Top1.ng.

9 Your Privacy Rights

As a user of Top1.ng, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you may request that we delete your personal data, subject to legal retention requirements.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data.
• Right to data portability — you may request your data in a structured, commonly used format.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10 Minors

Top1.ng is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered or submitted personal data, we will take immediate steps to close the account and delete the associated information.

If you believe a minor has accessed our platform, please contact us right away at [email protected] so we can act promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or platform features. When we do, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes, we will make reasonable efforts to notify registered users. However, we encourage you to review this page periodically. Continued use of Top1.ng after an update is published means you accept the revised policy.

12 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, our team is here to help.

You can reach us at: [email protected]

Our support team is available 24/7. For account-specific data requests, please include your registered username and a brief description of your request to help us assist you as quickly as possible. You can also visit our FAQ page for answers to common questions.